Budget Truck Rental Reviews

The worst customer service ever! 1st off, I get to the location for my rental and they hand me a questionnaire full of insurance coverage questions that there is no way any one would know the answers to. Since I was on a time constraint as most people are, I had no way to answer these questions. So, they gave me no choice but to pay for their $60 insurance. When I get the truck, it was missing its front end and was absolutely filthy inside! The customer service is even worse than the truck was. When I told them of the problems they were rude and snarky. They are only concerned with their bottom line, not making customers happy. Hell! It wouldn't have even taken that much to make me happy, just not giving me a broken down truck and doubling the cost of rental once I'm actually at the pick-up place. They did not seem too bothered at the fact that I was given this junk truck to use and forced insurance upon when it was already practically falling apart. I sent in pictures and they offered me a measly $5 refund! I just seems like a great deal until you actually get there. Spend the extra money which will only end up being a few dollars more and go with U-haul or literally any other truck service! Trust me!

ABSOLUTELY TERRIBLE experience. I spoke to a customer service rep and 10 minutes into the call he just faded away and crickets....I called back and got somebody else where I had to start all over from scratch but this person had such a strong accent and spoke so quietly I had to hang up and get a THIRD person. This time they were able to book my reservation. Five days before my move the owner of the auto garage where Budget keeps their trucks called to tell me that nobody will be there that Saturday the weekend of Memorial Day. Now I had to scramble where I was able to book a ENTERPRISE TRUCK. AVOID BUDGET!! They are not reliable, professional, or thorough on the details.

Arrived at counter to get vehicle and the line was very long at 11pm at night. All other rental companies were not busy at all. Long wait and Budget must've been the cheapest because that's where literally everyone was to rent a car. Car was nice. Then when it came time to return the car the line was extremely long again and had to park it way out in the lot along with everyone else. Then charged another $50 for something they didn't send or explain what the charge was for and no receipt was given.

Worse experience for our Budget Truck Rental booking from Costco- DO NOT USE Costco online services and Budget Truck.
--> We booked Budget Truck Rental with pickup at 4:00PM from '10220 Palm River Rd ,Tampa, FL, 33619'. This address also showing 'EMBASSY SUITES BY HILTON '.
-->There was very small sign board for Budget which is not easily visible. Specially when you look for Budget truck or U-Haul Truck, you do not expect some truck rental location inside such hotel. So we passed the address and took some time to reach exact location. Possibly 10 min late then pickup time of 4:00PM. When we reached, we show rental office is inside hotel. And when we reached, office was closed. And Hotel receptionist informed they just left couple of minute before.
We were totally lost what is going on. We tried to call all possible number to connect with Budget from reservation confirmation page. Even we tried calling number which was posted on door. But some number was even not working or going on voice message etc. and customer service from Budget's answer was, "this is Costco booking and we do not have such booking. Contact Costco".
We tried calling Costco and we did not got any support to get hold of Budget truck rental. Even they hang-up phone instead of transferring to manager or supervisor.
Somehow one person could got our reservation. And he told, if office is closing at 4pm, he can not do anything.
finally we took help from local Costco warehouse manager, they ware trying to help us but Budget and online Costco travel was not helpful to them either.
After 2-3 hours of our struggle, we finally came to home and booked U-Haul in night for Saturday pick-up at 10:00AM. I am very impressed with U-Haul, they called 9:45am on Saturday that our truck is not available at our choice location but they will arrange as soon as possible. And they provided confirmation for 2:30PM pickup. And they even texted earlier that truck is ready and we can pick up earlier.
When we were talking, some customer service people were acting like we are speaking some Greek language. This time we felt they are doing purposely to give hard time.
During all such calls, some customer service person even cancelled our reservation instead of getting truck from other location or asking same location to give truck early in the morning.
Somehow we got truck and reached to destination to pick-up our stuff. We stayed overnight whatever hotel we got near destination. So in morning half we can load our stuff in truck. You know, how you get last minute hotel booking etc.

BUDGET its the worst Company ever they dont have trucks in good conditions/ they cancel your RSV to give to someone else/ they will still your personal info as your cc info all the customer service and reservations are based in Mexico City they do fraud be careful when you rent from BUDGET i know because I worked there if you want to do business with this Company be careful specially because its handle by Mexicans!

Absolutely horrendous experience. I rented a 26’ truck for a cross-country move, and both doors failed to completely close. The passenger side door, where my 7 yr old was seated, swung open on a left-hand turn. Luckily he was buckled in, but this truck was an extreme safety hazard. After getting our 2000 square ft house loaded into the truck, the “check transmission” light came on, and we weren’t about to cross-load our entire house on to another truck.
I ordered a car dolly to tow a car, and was “upgraded” free of charge to a car hauler. They parked the 26’ truck and trailer across the street in another parking lot and left me to check all of it by myself. Obviously I had to wait to get home to check the brake lights on the trailer with my son, which did not work. The wiring harness was severed, so I had to fix that myself, and even then, only one brake light worked. During the drive across the country, one of the ratchet straps for the tires continued to unwind by itself, leaving my car unsecured for stretches at a time.
I called and documented all of these issues with customer service, to which I was told they couldn’t do much until the order was closed. I called back 1/4/21 to talk about the issues since I have returned the truck, and was hung up on 3 times by customer service, and then left on hold to talk to a supervisor for 4 hours. I finally hung up and called back immediately, and customer service is closed. They left me on hold and then closed for the day.
From a military family and several military friends that have moved extensively, this is by far the worst experience we’ve ever had and the worst customer service we’ve encountered.

This is the worst company for customer service. No one wants to take responsibility for anything or do their job. I rented a truck in Orlando FL to drive to Kingsport TN. The truck broke down (transmission) in S Carolina at 10:30am. I called the emergency service number on my contract. Took me forever to get through to a human. They told me they would be out to repair it in 20-30 min. 30 min later they call me to tell me they would just send out another truck instead and a professional moving team to transfer my belongings from my original truck to the new truck. They said it would be 60-90 min. At 2 hours I called them they gave me a 3 hour ETA. I waited a total of 5 hours before the truck got there. Still no moving team. They got there a half hour later. Looking like a couple of drug addicts. They started throwing my stuff from 1 truck to the other breaking all kings of my stuff. I had to yell at them a few times. Next thing I know the 2 of them break out into a fist fight in the back of the truck while there in the middle of transferring my stuff. So I call the police then I call the budget company. When I finally get through to them they tell me if I want them to stop moving my stuff they can send someone else out in about 2 hours. It's already 5pm. I just want to get home at this point. They tell me they will refund me my money when I return the truck due to all the trouble I went through. All I had to do was talk to the people at the return site. I held up to my end of the contract. Even though I was held up for over 7 hours, I returned the truck on time with a full tank of gas. But no one was there to recieve the keys. No one was there for me to talk to about the refund. I had to put the keys in a drop box. I tried to call the company today and just got a run around. I don't recommend this company to anyone. Very bad customer service from the start.